All orders are usually shipped within 24 hours, on occasions it may take longer due to stock location or supplier restrictions. We will aim to notify you within 48 hours if there will be a delay to your order. If you don't receive your order by the estimated delivery date, please get in touch with our team and we will investigate the whereabouts of your order.

We process returns within 48 hours of receiving your items. Refunds are processed within 48 hours but may take up to 10 working days to clear into your account and exchanges may take a further 48 hours to be processed. All exchanges are sent on a 48 hour delivery service unless otherwise specified.

Most orders are shipped within 24 hours. Where an order is delayed you will be contacted within 48 hours of your order being placed and confirmed.

Please return your items to Focalpoint Outdoors Unit 1 Sevenoaks Sawmill Northwich Road Northwich CW9 6JB Please include your details and indicate whether you would like a refund or an exchange.